Gulf Union Insurance & Reinsurance BSC© Bahrain has entered into an agreement with Arch Re (ISA Assist), 100 HM 08, Pitts Bay Rd, HM 08, Bermuda for providing International travel insurance support to all its travel customers worldwide.

Following three plans are available for Travel insurance. Premium depends upon the plan chosen and your area of travel destination. The three plans PLATINUM, GOLD & SILVER are described as under:

* For Family cover the maximum age as on Travel Date not to exceed 70 years of the main traveler.
* Children below 18 are eligible to travel with one of the parents. Parents can take a separate individual or family packages.

Gulf Union Insurance & Reinsurance BSC© Bahrain has entered into an agreement with Arch Re (ISA Assist), 100 HM 08, Pitts Bay Rd, HM 08, Bermuda for providing International travel insurance support to all its travel customers worldwide.

The Travel Insurance policy provided coverage in the following three areas chosen.

International Assistance

Gulf Union Insurance & Reinsurance BSC© Bahrain has entered into an agreement with Arch Re (ISA Assist), 100 HM 08, Pitts Bay Rd, HM 08, Bermuda for providing International travel insurance support to all its travel customers worldwide.

Assistance is provided by the following numbers and following the procedure listed below.

Worldwide Telephone numbers GENERAL 24/7 INTERNATIONAL HELPLINE		Procedure	Languages
Bahrain	00 973 -	By dialling our Emergency number, the insured will be prompt to provide: Company reference: ISA Passport or Identity card number. Assistance card number/ Policy number and expiry date. Full name of the injured and the principal insured. The cause of the call. Reason for hospital admission. The place he/she are located (Hotel/City/Address/Phone no)	Spoken Languages:English,Arabic
International (Others)	00 457 87 23 479
UK	00 44 1513 2500 56
USA	00 1 954 239 1266
UAE	00 971 80006512126
Thailand	00 66 600 035 532
Lebanon	00 961 1 517 107
Assist	ISA Assist App
Email	claims@isa-assist.com

CLAIMS AND ASSISTANCE PAYMENTS International

Arch Re (ISA Assist) will settle all the Claims, & the settlement expenses.

All justified benefits covered by this Agreement are considered part of Claims settlement to the extent that they arise from a legitimate Claim.

Arch Re (ISA Assist) will do any eventual reimbursement of the guaranteed benefits in accordance with the General Policy Conditions.

CLAIMS SETTLEMENT

Arch Re (ISA Assist) undertakes to Supervise Claims arising as a result of the Cover contained in the travel policy

CURRENCY

For the purpose of this Policy, all monetary amounts referred to are in US$ & Euro

REQUESTED DOCUMENTS FOR TRAVEL ASSISTANCE CLAIMS

In case of any claim related to any of the below benefits, please make sure to provide the full mandatory required documents.

1- MEDICAL AND DENTAL DIRECT SERVICES

Once the insured contact our call centre, we need all the following details that must be provided by the Insured in order to find the details in our record and provide the service:

• Company reference: ISA.
• Full Name.
• Policy number and expiry date.
• Date of birth.
• Passport Identify/ include exit and entry.
• Reason for hospital admission.

If the policy not found on the system we ask for:

• Copy of Policy.
• Beneficiary Name.
• Exit date from the country of residence/ Entry date to the destination.

2- REIMBURSEMENT CASES

The documents we need to process the reimbursement cases:

• MEDICAL CLAIM
  • An explanatory letter (explaining the cause why the insured did not call the alarm centre to request the assistance).
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • The initial medical report in detail (Date of admission, Past Medical History, Physical Examination and initial diagnosis) plus all the Medical Reports that have been made for the patient
  • Original Detailed invoices. Please note that receipts are not sufficient.
  • We need full medical not initial medical report.
  • The medical report with history of present illness.
• LOST LUGGAGE
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • The compensation paid by the carrier (if exists) or letter of the carrier saying that they will not compensate the insured.
  • Property Irregularity Report (PIR) made by the Airline Company.
  • Copy of the Tag Number.
  • List of the contents including the estimated price and date of purchase of each item.
• DELAYED LUGGAGE
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • Property Irregularity Report (PIR) made by the Airline Company.
  • Tag Number.
  • Detailed Invoices of the items bought as first needs.
• DELAYED/MISSED FLIGHT
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • Letter from the Airline explaining the reason of the delay and for how many hours.
  • Copy of the Airline Ticket.
  • Compensation paid by the carrier (if exists) or letter of the carrier saying that they will not compensate the insured.
  • Invoices of the expenses used during the delay (transport and hotel accommodation, as well as meals)
  • Boarding pass
• TRIP CANCELLATION
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • Letter from the Airline explaining the reason of the cancellation.
  • Copy of the Airline Ticket, old and new if it’s existed.
  • Compensation paid by the carrier (if exists) or letter of the carrier saying that they will not compensate the insured.
  • Evidence of reasons of cancelation, if it was not related for to the Air line.
• LOSS OF PASSPORT
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of temporally passport.
  • Police report.
  • Copy of ticket.
• REPATRIATION OF UNATTENDED CHILDREN TRAVELLING WITH THE INSURED
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • The initial medical report in detail (Date of admission, Past Medical History, Physical Examination and initial diagnosis) plus all the Medical Reports that have been made for the patient.
• REPATRIATION OF MORTAL REMAINS
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • Death certificate explain the cause of the death
  • Medical report mentioning the cause of the death.
  • Autopsy report in case a medical report is not available.
• TRANSPORT OF REPATRIATION IN CASE OF ILLNESS OR ACCIDENT
  • Copy of the policy showing the policy number, the period of coverage and the covered benefits.
  • Copy of the passport, first page (has to include the pages where we can see the stamp with the day of departure of the country of residence and the one with the day of entrance to the foreign country).
  • The initial medical report in detail (Date of admission, Past Medical History, Physical Examination and initial diagnosis) plus all the Medical Reports that have been made for the patient.
  • FTF (Fit To Fly)

International Travel Insurance Support
Arch Re (ISA Assist) 100 HM 08, Pitts Bay Rd, HM 08, Bermuda Fax : 0 Email: claims@isa-assist.com, WhatsApp: 0 International Helpline:00 457 87 23 479	ISA Assist Business Center, Sharjah Publishing City,, Free Zone, Sharjah, United Arab Emirates Fax: +971-0 Tel : +971-4278 3514